Order Policy
Detailed terms for placing Hanfi Masala food product orders, payment confirmation, delivery, invoices, order changes, customer responsibilities, and support.
1. Acceptance of Order Terms
By placing an order on Hanfi Masala, you agree to this Order Policy, our Privacy Policy, Return Policy, product details, pricing, checkout information, and any order-specific instructions shown on the website. These terms apply to all food products, masala, spices, combo offers, and related items sold through our website.
Please read product names, weights, prices, offer details, delivery information, and checkout fields carefully before payment. Once an order is placed and payment is verified, the order may move quickly into packing or shipment preparation.
2. Products, Food Items, and Availability
Hanfi Masala sells food items such as masala, spice blends, whole spices, powders, and combo offers. Product images, colors, texture, and packaging shown on the website are for customer understanding and may vary slightly due to photography, lighting, packaging updates, stock batch, or display settings.
Product availability depends on current stock. If an item becomes unavailable after order placement due to stock mismatch, packaging issue, quality check, or operational reason, we may contact you for a replacement option, partial adjustment, refund, or suitable resolution.
3. Pricing, Offers, and Coupons
Prices shown on the website may include discounts, offer prices, combo prices, or limited-time promotional pricing. Prices can change without prior notice, but confirmed orders are processed based on the price applicable at the time of successful checkout, unless there is a clear technical or pricing error.
Coupons, discounts, free delivery offers, combo offers, and other promotions may have conditions such as minimum cart value, product eligibility, expiry date, one-time usage, customer eligibility, or stock availability. Hanfi Masala may withdraw, modify, or reject an offer if misuse, duplicate use, technical error, or policy violation is detected.
4. Placing an Order
Customers can browse products or offers, add items to cart, review quantities, apply eligible coupons, provide profile and delivery details, check the order summary, and proceed to online payment. You are responsible for checking the cart before paying, including product name, quantity, variant, weight, price, delivery address, phone number, and pin code.
An order request is created through checkout, but the order is treated as confirmed only after successful payment verification and order confirmation by the website or our system.
5. Account, OTP, and Customer Details
Some order features may require login, signup, OTP verification, or a complete customer profile. You must provide correct name, phone number, email address, full delivery address, landmark where needed, city, state, and pin code. Incorrect details can cause failed delivery, delayed support, invoice mismatch, or cancellation.
Customers must not place orders using false details, another person's information without permission, invalid phone numbers, or addresses where delivery cannot be received.
6. Pin Code Serviceability
Before or during checkout, we may check whether delivery is available for your pin code. If the entered pin code is not serviceable, checkout may be stopped, or we may contact you for an alternative address. Serviceability can change due to courier coverage, local restrictions, temporary delivery limitations, weather, operational issues, or logistics partner availability.
A pin code being accepted during checkout does not guarantee delivery if the courier later marks the address as unreachable, incomplete, restricted, or not serviceable.
7. Payment Confirmation
Online payment must be completed through the payment method available at checkout. The order is confirmed only after successful payment verification. If money is debited but the order is not confirmed, the payment may be pending, failed, or awaiting gateway confirmation. In such cases, please contact support with the payment reference, phone number, and order details if available.
Hanfi Masala does not store sensitive banking details such as card PIN, CVV, UPI PIN, or net banking password. We may store payment ID, transaction status, amount, order ID, and payment verification details for invoice, support, and reconciliation.
8. Order Confirmation and Invoice
After successful payment verification, the order may appear in your account, order success page, invoice page, email, or notification. An invoice may be generated using the customer details and order information available at checkout.
Please check invoice details soon after order confirmation. If there is any issue with name, address, phone number, or order details, contact us quickly. Changes may not be possible once the invoice is generated, order is packed, or shipment is handed over.
9. Order Processing and Packing
We aim to process orders carefully and pack food products in a way that protects freshness and reduces damage during transit. Processing time can vary depending on order volume, product availability, payment confirmation, quality check, packaging requirements, holidays, courier pickup timing, or operational delays.
For food products, we may hold, delay, or cancel dispatch if we identify a stock issue, packing concern, quality concern, incorrect address, suspicious activity, or delivery limitation.
10. Delivery and Shipment
Once an order is ready, shipment details may be shared with a courier or delivery partner. Delivery timelines are estimates and may vary due to distance, pin code, courier load, public holidays, weather, local restrictions, incorrect address, customer unavailability, or other conditions outside our direct control.
Customers should be available at the delivery address and reachable on the registered phone number. If the courier cannot reach you, delivery may be delayed, reattempted, returned, or marked unsuccessful according to the courier partner's process.
11. Order Tracking
You can check order updates through your customer profile or Track Order page using the order number and registered phone number. Tracking information depends on internal order status and courier updates. Sometimes courier tracking may take time to appear after shipment handover.
If tracking does not update for a reasonable period, contact us with your order number so we can check the status.
12. Order Changes and Address Changes
If you need to change address, phone number, product quantity, or order details, contact us as soon as possible. We will try to help if the order has not yet been packed, invoiced, dispatched, or handed over to a courier. Once the order moves into packing or shipment, changes may not be possible.
Address changes are not guaranteed because courier labels, invoices, pickup records, and serviceability checks may already be completed.
13. Cancellation Policy
Cancellation requests may be accepted only if the order has not been packed, shipped, or handed over to the delivery partner. Because we sell food products, cancellations may be restricted once processing begins, especially when packing, invoice generation, or shipment preparation has started.
If cancellation is approved after payment, refund timing will depend on the payment gateway, bank, and original payment method. Payment gateway charges or deductions, if any, may depend on the transaction and refund process.
14. Failed Delivery, Refused Delivery, and RTO
If delivery fails because of incorrect address, unreachable customer, refused delivery, locked premises, unavailable recipient, wrong phone number, or customer delay, the parcel may be returned to origin. In such cases, reshipping, refund, or replacement will be reviewed based on product condition, food safety, courier status, and costs already incurred.
For food products, returned parcels may not always be eligible for resale or refund because of safety, hygiene, transit time, and packaging condition.
15. Product Reviews and Customer Conduct
Customers may post product or offer reviews where available. Reviews should be honest, relevant, and based on actual experience. We may remove or hide reviews that contain abusive language, personal information, spam, unrelated content, false claims, promotional links, or content that violates website standards.
Customers should communicate respectfully with support. Abusive behavior, fake orders, repeated misuse of offers, payment fraud, or false claims may lead to order cancellation, account restrictions, or refusal of service.
16. Force Majeure and Operational Delays
Hanfi Masala is not responsible for delays or failure caused by events beyond reasonable control, including natural disasters, heavy rain, strikes, courier disruption, transport restrictions, government orders, payment gateway downtime, server issues, local delivery restrictions, public holidays, or emergency situations.
17. Limitation of Responsibility
We aim to provide accurate information and reliable service, but occasional technical errors, stock mismatches, payment delays, courier delays, or listing mistakes may occur. Our responsibility is limited to reviewing the issue and providing a fair resolution according to the order status, payment status, product condition, and applicable policies.
We are not responsible for losses caused by incorrect customer information, failure to receive OTP or calls due to customer network issues, customer unavailability at delivery, misuse of account credentials, or use of products after ignoring packaging, storage, allergy, or food safety considerations.
18. Contact for Order Support
For order support, contact us with your order number, registered phone number, and a clear description of the issue. For faster help, include photos if the issue is related to package damage, missing items, wrong product, or quality concern.