Privacy Policy
How Hanfi Masala collects, uses, stores, and protects customer information while selling food products, processing orders, arranging delivery, and providing support.
1. Information We Collect
When you use Hanfi Masala, we collect information needed to run a food ecommerce order properly. This may include your name, phone number, email address, password-protected account details, delivery address, pin code, city, state, order items, product quantities, order value, coupon usage, invoice details, payment status, shipment tracking details, customer support messages, product reviews, review photos, and basic technical information such as browser type, device type, IP address, and website activity needed for security and performance.
If you contact us through the website contact form, phone, email, WhatsApp, or support channel, we may keep the message details so we can understand your issue and respond correctly. If you post a review, the review title, rating, review text, uploaded review images, reviewed product or offer, and display name may appear publicly after submission or approval.
2. Why We Collect This Data
We collect customer information to create and manage accounts, verify login or OTP activity, check delivery serviceability, process orders, generate invoices, confirm payments, pack food products correctly, arrange shipment, send order updates, support returns or replacement requests, prevent fraud or misuse, improve website reliability, and respond to customer questions.
Because we sell food items such as masala and spices, accurate customer and order information is important. It helps us identify the correct product, batch or packing concern where applicable, delivery address, order timeline, and customer communication history if there is any product quality, packaging, missing item, wrong item, damaged parcel, or delivery issue.
3. How Orders Work
When you place an order, we use your cart items, selected products or offers, delivery address, pin code, phone number, payment status, and customer profile details to confirm whether the order can be accepted and delivered. The order is normally created after checkout information is submitted and payment verification is completed successfully.
After confirmation, we may use your order details to prepare the parcel, create an invoice, update stock, send notifications, arrange pickup with a delivery partner, and provide order tracking. If a customer enters incomplete or incorrect address information, delivery can fail or be delayed, so customers are responsible for checking their details before placing the order.
4. Payment Data Handling
Online payments are processed through a payment gateway or payment service provider. Hanfi Masala does not store your full card number, card PIN, CVV, UPI PIN, net banking password, or other sensitive banking credentials on our website. We may store payment reference information such as payment ID, order ID, transaction status, amount paid, payment verification result, and related timestamps so we can confirm the order, generate invoices, handle support, and reconcile payments.
If a payment fails, is pending, or appears successful but the order is not confirmed, we may use payment reference details to check the transaction status with the payment provider and assist you.
5. Where Your Data Is Stored
Your website account, order, review, invoice, support, and delivery-related data may be stored in our website database, secure hosting environment, email inboxes, invoice files, order management records, and connected service dashboards used to operate the store. Review images, product review photos, invoices, and uploaded files may be stored in protected website folders or storage areas connected to the website.
We aim to keep business and customer information organized and protected from unnecessary access. However, no website, hosting server, email system, or internet transmission can be guaranteed to be completely risk-free.
6. Data Sharing
We do not sell customer personal data. We share information only when needed to operate the business, complete an order, comply with law, or protect the website. This may include sharing necessary details with payment gateways, delivery or courier partners, email or notification services, hosting providers, technical maintenance providers, accounting or invoice systems, legal or regulatory authorities where required, and internal team members who need the information to perform their work.
For delivery, we may share your name, phone number, delivery address, pin code, order reference, package details, and shipment value with courier or logistics partners. For payment verification, we may share or receive order and transaction status information from the payment provider.
7. Cookies and Basic Analytics
Our website may use cookies, sessions, local storage, or similar basic technologies to keep the cart working, keep customers logged in, protect forms from misuse, remember website actions, count cart items, improve page behavior, and understand basic site usage. These tools help the website function correctly and improve customer experience.
If analytics or performance tools are used, they may collect general information such as pages visited, device type, browser type, approximate location, referral source, and interaction patterns. This information helps us understand what customers use most and where the website needs improvement. You can usually control cookies through your browser settings, but disabling them may affect login, cart, checkout, or other website features.
8. Data Accuracy and Customer Responsibility
Customers are responsible for providing accurate name, phone number, email, address, pin code, and order information. Wrong or incomplete details may cause failed OTP verification, failed delivery, delayed shipment, incorrect invoice details, failed support follow-up, or inability to process a return or replacement request.
For food products, please review product names, weights, variants, quantities, delivery address, and contact details before payment. If you notice a mistake after placing an order, contact us as quickly as possible. Changes may not be possible once an order is packed, shipped, or handed over to a delivery partner.
9. Retention and Security
We keep customer data only for as long as reasonably needed for order processing, invoices, accounting, tax records, legal compliance, customer support, fraud prevention, business reporting, review display, and dispute handling. Some records, such as invoices, payment references, delivery records, and order history, may need to be retained for business, tax, audit, or legal reasons even if a customer stops using the website.
We use practical security steps such as account authentication, OTP or session-based flows where applicable, limited admin access, structured database storage, file upload checks, and service provider controls. Customers should also protect their own account login details, avoid sharing OTPs, and use correct contact information.
10. Your Privacy Requests
You may contact us to ask about your personal data, request correction of incorrect details, ask for support with account information, request review of a public review, or ask whether certain information can be deleted. We will review privacy requests based on the nature of the data, order status, legal requirements, invoice and tax obligations, fraud prevention needs, and business record requirements.
For privacy requests, please include your name, registered phone number or email, and order number if the request is related to a purchase. This helps us verify the request and avoid sharing information with the wrong person.
11. Policy Updates
We may update this Privacy Policy from time to time when our website features, order process, payment process, delivery partners, legal requirements, or business operations change. The updated version will be posted on this page. Continued use of the website after an update means the latest policy applies to your future use of Hanfi Masala.
Contact Us
If you have a privacy question, order data request, account concern, or support issue, contact Hanfi Masala through our website contact section or email us at info@hanfimasala.com.